Switching Property Management to Mayberry Realty

  1. Give written notice that you would like to terminate your agreement with your existing agency, which usually requires 30 days notice. We have a template letter you can use which can be downloaded from the link provided.
  2. Sign a new PO Form 6 Agreement with us.
  3. We will get in contact with your current agency to ask for all documentation with regards to the tenancy to be handed over to us as per the agreed date.
  4. We will inform the tenant of the change over in management.
  5. We will collect all keys and important documents from your previous agency.
  6. We will perform a routine inspection as soon as possible to address any problems or issues the tenant may have at the time.

Bond Money

Rentals must have a bond equal to four weeks rent paid by the tenant before moving in.
Bond from the tenants is collected and passed onto the state government Residential Tenancies Bond Authority, who holds the bond till the end of the tenancy.
Once we complete an exit inspection and no issues have been found, all invoices have been paid, and rent is paid up to the vacating date, only then can the bond be returned.

Property Keys Supplied to Tenants

A full set of keys must be given to all tenants listed on the Tenancy Agreement, so this may mean having keys cut at the owner's expense. This would include keys to all external doors, windows, garage or letterbox locks. A full master set of keys will also be held by us.

Property Inspections

Quarterly inspections are carried out during a tenant's occupancy. Inspections are carried out to see how the tenants are maintaining the property. We send owners detailed reports with photos that state how the tenant is maintaining the property, and suggestions for any preventative maintenance. When tenants give notice to vacate the property we will book a time to complete an exit inspection, and invite owners to be there when the inspection is done.
The exit inspection report is completed to make sure that the tenants return the property back in the same condition they received it, with fair wear and tear excepted. If there is any damage found or cleaning needing to be done, tenants will be given the opportunity to remedy these findings. Otherwise we will make the necessary deductions from the tenant's rental bond.

Water Usage

If there is no individual meter, then a tenant cannot be charged for water usage. However, if the property has an individual water meter and has legally prescribed water efficiency devices, then the tenant is responsible for any cost of water used during their tenancy. Please be aware that Council does require that water rates be paid in full by the owner of the property. We then request reimbursement from the tenant for the water usage component of the account.
If the property is not water efficient, then the owner will pay the allocated water rates. However, if the tenant exceeds the allocated water usage, then the tenant will be charged the excess.

Tenant Selection

Once we have reference checked all prospective tenants, we then seek final approval from the owner of the property. 
We conduct thorough interviews and reference checks to make sure the prospective tenant is of the highest standards and meets all the owner's expectations.
Tenant selection criteria includes stability of employment, good tenancy track record with their current and past agent, and good credit history.
Once all our checks have been completed we call the owner to discuss their options. The owner will always have the final say in who resides in their investment.

Lease Terms

A lease period is usually either 12 months or 6 months, however other options can be arranged if agreed upon by both owner and tenant. Other information such as whether pets are allowed or if there is parking, can be found on our vacancy listings, but if the information you are looking for is not there please don't hesitate to contact us. 

Owner Information

When you have your property managed at Mayberry Realty, we make it easy for you to know everything that is happening with your property. 
Please read the 'Owner Access Brochure' for more information regarding this.

Privacy Policy

You can read through our privacy policy by following the below link:

https://www.mayberryrealty.com.au/page/privacy-policy/

Tenant Application

If a tenant is successful with their application they will need 2 weeks rent as a holding deposit for their property. This holding fee will become the first two weeks rent once the lease is signed and bond paid, which is 4 weeks rent. 
The 2 weeks rent holding fee is to be received within 24 hours of being notified that their application was successful. As only then will we remove the property from our vacancies list. 
The bond is also due and payable a minimum of two days prior to the lease commencing. 

To apply please download our tenant application form and fill in your details and email back the completed form to info@mayberryrealty.com.au along with a signed privacy notice and consent form.

If you want to fill out the forms online, first download the form. Then go to https://www.pdfescape.com/ to upload the form and fill it in.

Privacy Notice and Consent Form

For tenant applications you will need to download and fill in our privacy notice and consent form.

Your Investment Is Our Priority